Our Customer Service Aims
We want to deliver excellent service to all our customers and aim to:
- Consult and involve local people in defining and improving our services
- Make sure everyone can obtain the services they need when they need them
- Make sure our services are provided by staff who are trained and well informed
- Provide easy to understand information about our services;
- Be fair and equal, open and accessible
It matters to us:
- to put customers first
- to deliver on our promises
- to work in partnership
- to listen and communicate
- to be the best we can be, every day
For more details, please see Customer Services - Our Service Standards.