Access to Information Policy
This document sets the Council's policy as a major user of information. The Council is committed to giving people the right to see information and this policy is based upon the ethos of ‘right to know’ and greater openness and transparency. Reading this will help you to understand what Freedom of Information, Data Protection and Environmental Information Regulations are about.
Access to Information Complaints Procedure
The Council has introduced one standard complaints procedure as part of its overall programme of customer care to cover complaints about access to information. This procedure can be used for any complaint in relation to access to information, which includes the following:-
It is hoped that most complaints will be dealt with informally to the satisfaction of the complainant. If this is not possible the procedure below sets out how the complaint will be investigated. The procedure does not prejudice the right of a complainant to refer the complaint to the Information Commissioner.
The complaints procedure is compliant with the Code of Practice issued pursuant to section 45 of the Act.
The Council Officer responsible for Access to Information Complaints is the Legal and Democratic Services Manager.